Important notification to customers using CANopen Master Unit for SP5000 Series Power Box

Posted: Feb. 8, 2019

Thank you very much for your continuous use of Pro-face products.
We have confirmed that SP5000 Series Power Box with CANopen Master Unit mounted cannot be properly used in combination with GP-Pro EX Ver. 4.08.200.
Regarding this symptom, we will report as described below.
We apologize to customers for the inconvenience may have caused by this symptom. We will make an extra effort to improve quality of our products.
Thank you for your understanding and cooperation.

Symptom Descriptions

When you transfer a project file created with screen-creation software called “GP-Pro EX” Ver. 4.08.200 to SP5000 Series Power Box (Model: PFXSP5B10) with CANopen Master Unit for SP5000 Series Power Box (Model: PFXZCHEUCAM1) mounted, the display unit repeats reboot and you might be unable to use it properly.

Target Product

Use in a combination of the following products.

Screen Creation Software "GP-Pro EX":
Target Version:GP-Pro EX Ver. 4.08.200
How to confirm the version:Select [Help(H)][Version Information(A)] and check it there.

SP5000 Series:
Target Product:Power Box

CANopen Expansion Unit:
Target Product:CANopen Master Unit


There’s a failure in software of I/O driver.


Update the I/O driver to the latest one following the procedures below and transfer screen data to the display unit to avoid this symptom.

Update Procedures

  1. Download "Soft_IOFirmTransAddon.exe" and install the latest I/O driver.
    Download page *1
  2. Turn off the power and remove the CANopen Unit from the Power Box.
  3. Turn on the power of the Power Box and transfer the screen data.
  4. Turn off the power of the Power Box after the screen data is transferred.
  5. Attach the CANopen Unit to the Power Box.
  6. Turn on the power with the CANopen Unit attached to the Power Box.
  7. Make sure that the version of the I/O driver is “V2.02.04” in offline of the display unit.

*1 Membership registration (free of charge) is required.


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