Important notice for customers using BLUE V3.2 SP2 or V3.3

Posted: July 29, 2022


Thank you very much for your continuous use of Pro-face products.

This notice is to report the following symptom which has occurred BLUE V3.2 SP2 or V3.3.
We deeply apologize to our customers for any inconvenience and concerns this may cause.

Details of symptom

An issue where opening a project file in the screen editing software unintentionally changed the device address associated with an external variable in a structure or array variable.

Occurrence conditions:
When all the following conditions are met

  • Associate a device address to a structure or array variable
  • Any address is Associated to each element of a structure or array variable


Target products

Target product BLUE Ver. 3.2 SP2, BLUE Ver. 3.3
How to check version     

Click "About ..." to check the version information.


We have implementing permanent measures with BLUE V3.3 Hotfix 1. Please download from our download site and use the latest version of BLUE.
Versatile Software BLUE

Contact for inquiries

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the Inquiry page.