Important notification to customers using GP-Viewer EX

Posted: Dec. 13, 2016

Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on our Remote Monitoring Software GP-Viewer EX.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom Descriptions

The following symptom might appear on the target products below.

The following error message might appear at the startup of GP-Viewer EX depending on a version of GP-Viewer EX you use.
Error Message: [RFAA033: Server operating system version is unsupported.]

Products and Versions Affected

HMI Screen Editor & logic programming software, GP-Pro EX:
Product Model PFXEXEDV30, PFXEXEDV31, PFXEXEDV35, PFXEXEDV40
Target Version GP-Viewer EX Ver. 2.00.000 to Ver. 3.04.100
How to confirm a version Click on [Help(H)]→[Version Information(A)] to confirm

Programmable HMI:
Target Models All models for GP4000 Series (except GP4100/GP4000M/GP4000H Series)
Revision
GP4000 Series
Target revision or later
PFXGP4201TAD* E,1
PFXGP4301TAD* (Standard Model) F,1
PFXGP4301TAD* (W Model) G,1
PFXGP4401TAD* (Standard Model) H,1
PFXGP4401WAD* (W Model) G,1
PFXGP4501TAA* (Touch Panel: Analog, Power Type: AC) I,1
PFXGP450*TAD* (Touch Panel: Analog, Power Type: DC) M,1
PFXGP4501MAA* (Touch Panel: Matrix, Power Type: AC) J,1
PFXGP4501TMD* (Touch Panel: Matrix, Power Type: DC) N,1
PFXGP4601TAA* (Touch Panel: Analog, Power Type: AC) I,1
PFXGP460*TAD* (Touch Panel: Analog, Power Type: DC) M,1
PFXGP4601MAA* (Touch Panel: Matrix, Power Type: AC) J,1
PFXGP4601TMD* (Touch Panel: Matrix, Power Type: DC) N,1

GP4000R Series
Target revision or later
PFXGP4301TADR B,1
PFXGP4401TADR D,1
PFXGP4501TADR F,1
PFXGP4601TADR G,1
How to check the revision number Refer to this page.

Measures

Update to GP-Viewer EX Ver. 3.50.000 or later.

Update to the latest version *1

*1 Membership registration (free of charge) is required.

Contact

If you have any inquiries, please contact our sales office in your region.

For contact information, please refer to the "Inquiry" page.