Important notification to customers that are using SP5000 Series Power Box (SP-5B10)

Last Updated: Dec. 19, 2016
Posted: Nov. 30, 2016
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on SP5000 Series Power Box (SP-5B10).
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom Descriptions

In the SP5000 Series Power Box (SP-5B10), we confirmed that the following symptoms occurred in rare cases.
  • The red and green LED lamps on the front panel of SP5000 Series, flash alternately.
  • SP5000 Series does not recognize touch operation.

Products and Versions Affected *1

Screen Editor [GP-Pro EX]:
Product ModelPFXEXEDV40
Target VersionGP-Pro EX Ver.4.00.000 to Ver.4.06.101
How to confirm the version[Help(H)] → [Version Information(A)]
Smart Portal:
Product SeriesSP5000 Series Power Box

*1 Open Box (PFXSP5B40) and GP4000/3000 Series are not affected.


Update to GP-Pro EX Ver. 4.06.200 or later.

→ Update to the latest version *2

*2 Member Registration (free) is required.


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