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Aiming to be the best interface with our customers

We will take what our customers have to say seriously and act so as to deserve the trust of our customers. To increase customer satisfaction, we will develop our skills and pursue ongoing improvement via optimal methods.

Quality Policy

Think Customer, Act Customer, Be Customer
Delight Customers with a tailored and outstanding end-to-end experience is our #1 priority.

Our guiding principles:

  1. Customer Centricity: Customer Experience culture is in all employees’ DNA. We deploy Customers personas everywhere, we master Customers journeys, we follow Customer centric rituals, we decide and prioritize always from Customer viewpoint.
  2. Offer Quality: we innovate and provide a non-negotiable premium quality along the life cycle through offer creation, manufacturing, delivery, operations and services, we focus on a digital, tailored and predictive end-to-end experience, to fulfill Customers needs.
  3. Intelligence: we run strong analytics to convert our Customer Experience data into actionable information, to anticipate Customer failures, prevent Customer complaints and improve on all touch points, we propagate this Customer intelligence in all teams.
  4. People: we empower our teams to manage their priorities and decisions to maximize the business value for our Customers, we look for superior Customer driven skills when recruiting new Talents, we work as one team to always serve our Customers first.
  5. Satisfaction to Order: we deeply analyze Customer Experience on all touch points and leverage it to prioritize our investments and tailor our sales tactics accordingly. Customer Experience is recognized in our company as a strong competitive advantage.

Schneider Electric Quality Policy

Acquisition of ISO 9001 for quality management systems

We attained ISO 9001 certification for quality management systems in August 1996.

Currently, we maintain the certification at three organizations based on Schneider Group policies
Registered establishments Schneider Electric Japan Holdings Ltd.
Scope of the registration HMI Development site, production site and logistics site in Japan
Certification organization Bureau Veritas Certification
Registered number 196426-U-15, 196426-U-16 (HMI Development Site)
195538-A195-UK (Production Site)
195538-A196-UK (Logistics Site)

We make continuous improvement in line with ISO9001 requirements so as to provide high-quality products and services that satisfy customers.

Working to ensure customer-focused product development

Providing a variety of control equipment and a wide range of communications drivers as well as connection methods with PCs, peripheral equipment, and I/O equipment, SEJH strives to develop products that allow workers on the factory floor to get information simply in a more easily understood format.

Since their original release in 1989, SEJH's programmable displays have continued to support software upgrades and original panel cutout dimensions, to ensure that digital graphic assets can be re-used and that displays can be easily replaced.

Working to ensure safer product development

SEJH works proactively to ensure that products conform to international standards and regulations so that they can be used safely when exported overseas. SEJH also strives to ensure that paperwork required for customs and safety inspections, such as certificates for international standards and RoHS directive compliance, is readily available from our website.

Working to ensure peace-of-mind through worldwide product support

In addition to our support helpline, Pro-face provides help solving technical issues through technology seminars and our technical support website, Otasuke Pro!. On Otasuke Pro!, customers can readily find information on product features, specifications, support, and manuals 24 hours a day 365 day a year no matter where they are in the world.
otasuke Pro!