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Aiming to be the best interface with our customers

We will take what our customers have to say seriously and act so as to deserve the trust of our customers. To increase customer satisfaction, we will develop our skills and pursue ongoing improvement via optimal methods.

Quality Policy

At Schneider Electric Japan Holdings Ltd. ("SEJH")
Customer satisfaction is everyone's number one priority.

  - Providing outstanding solutions, products and services.
  - Addressing customer issues professionally.
  - Ensuring a consistent experience worldwide.
  - Complying with the requirements.
  - Giving precedence to customer satisfaction over any other priority.
  - Listening with humbleness and acting on our customers' feedback.
  - Delivering on our commitments.
  - Communicating proactively and transparently.
  - Our managers lead by example.
  - Our people enjoy autonomy and develop accountability.
  - We plan, control and relentlessly improve with our business process excellence tools and methodologies.
  - We recognize and share best practices and attitudes.

The ultimate measure of quality is customer satisfaction.

Acquisition of ISO 9001 for quality management systems

We attained ISO 9001 certification for quality management systems in August 1996.
Registered establishments Digital Electronics Corporation
Scope of the registration All the domestic offices
Certification organization Bureau Veritas Japan
Registered number 3481784

We make continuous improvement in line with ISO9001 requirements so as to provide high-quality products and services that satisfy customers.

Working to ensure customer-focused product development

Providing a variety of control equipment and a wide range of communications drivers as well as connection methods with PCs, peripheral equipment, and I/O equipment, SEJH strives to develop products that allow workers on the factory floor to get information simply in a more easily understood format.

Since their original release in 1989, SEJH's programmable displays have continued to support software upgrades and original panel cutout dimensions, to ensure that digital graphic assets can be re-used and that displays can be easily replaced.

Working to ensure safer product development

SEJH works proactively to ensure that products conform to international standards and regulations so that they can be used safely when exported overseas. SEJH also strives to ensure that paperwork required for customs and safety inspections, such as certificates for international standards and RoHS directive compliance, is readily available from our website.

Working to ensure peace-of-mind through worldwide product support

In addition to our support helpline, Pro-face provides help solving technical issues through technology seminars and our technical support website, Otasuke Pro!. On Otasuke Pro!, customers can readily find information on product features, specifications, support, and manuals 24 hours a day 365 day a year no matter where they are in the world.
otasuke Pro!