Aiming to be the best interface with our customers

We will take what our customers have to say seriously and act so as to deserve the trust of our customers. To increase customer satisfaction, we will develop our skills and pursue ongoing improvement via optimal methods.

Quality Policy

Delight Customers with a tailored and outstanding end-to-end experience is our #1 priority.

Our guiding principles:

  1. Customer First: Quality is the safety of our customers. We prioritize their interest and anticipate their needs through Customer Journeys and Customer Personas deployment everywhere in the company. We follow Customer centric rituals as Quality is every Customer’s right.
  2. Offer Quality: we innovate with agility, discipline and good business sense throughout the offer life cycle from creation to supply, manufacturing, deliver, operations till services. We deliver safe, reliable and cybersecure offers, for products, systems and software, to secure Customers’ business continuity.
  3. Intelligence: we run strong analytics to convert our Customer Experience data into actionable information, to anticipate Customer failures, prevent Customer complaints and improve on all touch points, we propagate this Customer intelligence in all teams.
  4. People: we empower our teams to put Customer First, we look for superior Customer driven skills. We remove internal barriers to always address Customer issues first. Quality is every Employee’s responsibility.
  5. Ultimate experience: we deeply analyze Customer Experience on all touch points, leverage it to prioritize our investments and tailor our sales tactics accordingly. Customer Experience is recognized in our company as a strong competitive advantage, to earn Trust from our Customers and develop our business in a sustainable manner.

Schneider Electric Quality Policy

Acquisition of ISO 9001 for quality management systems

We attained ISO 9001 certification for quality management systems in August 1996.

Currently, we maintain the certification at three organizations based on Schneider Group policies
Registered establishmentsSchneider Electric Japan Holdings Ltd.
Scope of the registrationHMI Development site, production site and logistics site in Japan
Certification organizationBureau Veritas Certification
Registered number196426-U-15, 196426-U-16 (HMI Development Site)
195538-A195-UK (Production Site)
195538-A196-UK (Logistics Site)

We make continuous improvement in line with ISO9001 requirements so as to provide high-quality products and services that satisfy customers.

Working to ensure customer-focused product development

Providing a variety of control equipment and a wide range of communications drivers as well as connection methods with PCs, peripheral equipment, and I/O equipment, SEJH strives to develop products that allow workers on the factory floor to get information simply in a more easily understood format.

Since their original release in 1989, SEJH's programmable displays have continued to support software upgrades and original panel cutout dimensions, to ensure that digital graphic assets can be re-used and that displays can be easily replaced.

Working to ensure safer product development

SEJH works proactively to ensure that products conform to international standards and regulations so that they can be used safely when exported overseas. SEJH also strives to ensure that paperwork required for customs and safety inspections, such as certificates for international standards and RoHS directive compliance, is readily available from our website.

Working to ensure peace-of-mind through worldwide product support

In addition to our support helpline, Pro-face provides help solving technical issues through technology seminars and our technical support website, Otasuke Pro!. On Otasuke Pro!, customers can readily find information on product features, specifications, support, and manuals 24 hours a day 365 day a year no matter where they are in the world.
otasuke Pro!