Important notice to customers using PFXGP4114T2D products

Posted: 2023.09.15



Thank you for your continued patronage of our products.

We would like to report that the following symptoms have been confirmed to occur in customers using PFXGP4114T2D products.
We sincerely apologize for any inconvenience may cause.


Communication error will be happened with Error code ”RHAA065" during Ethernet communication

The MAC address was not being written. can check this abnormality in the Ethernet settings of products.


Target Products

The following products may have the symptom

Target models:

Product Serial Number range and manufacturing Date CodeSerial Number : 139010D064006~139010D0073264
Date Code : 04/23, 05/23, 06/23, 07/23

The method how can check the serial number information

  • From the label on the group packing box
  • From the label on the individual product packing box
  • From the product label on the product body

The method how can check the date code information

  • From the product label on the product body



Please return it to our repair center for repair.


Contact us

If have any questions regarding this matter, please contact the Proface Customer Care Center linked below.
Proface Customer Care Center Contact Windows