Important notice for customers using WinGP with user rights

Posted: June 2, 2022

Thank you very much for your continuous use of Pro-face products.

This notice is to report the following symptom which has occurred when WinGP was used with user rights.
We deeply apologize to our customers for any inconvenience and concerns this may cause.

Details of symptom

When WinGP is used with user rights and project transfer is executed from transfer tool or memory loader, system version is not upgraded in some cases.
Occurrence conditions:
When all the following conditions are met:

  • WinGP is installed under C:\Program Files (x86).
  • WinGP runs with user rights.
  • When used with the following target products.

Target products

When the following products are used in combination.

WinGP pre-installed model:

Target series PS series
Target model [PS6000 series] WinGP pre-installed model
Target system version From 4.9.72 to 4.9.89
How to check version See [Help (H)] β†’ [About (A)].

 

When you installed WinGP directly to PC or IPC
When you installed WinGP which was in the following GP-Pro EX :

Target version From GP-Pro EX Ver. 4.09.300 to Ver. 4.09.350
Target system version From 4.9.72 to 4.9.89

 

Measures

After project sending is completed, please restart WinGP with administrator rights.
For procedures to restart WinGP with administrator rights, refer toγ€€β€œStart WinGP with administrator rights”.

Contact for inquiries

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.