Important notification to customer using GP-Pro EX Ver .2.7. and GP-Pro EX Ver.3.0.


Thank you very much for your continuous use of Pro-face products. We have confirmed the following symptoms on GP4000M Series. The symptom and corrective measures for this problem are indicated below. We sincerely apologize for any inconvenience this may cause.

Symptom Descriptions

In the following target versions of the HMI Screen Editor & logic programming software, "GP-Pro EX", after transfer the project file to the GP4000M series with the transfer tool and the memory loader, the GP4000M series is in the process of starting (the screen after the first start indicator is displayed), the screen may go black and No response of touching the screen.

Products and Versions Affected

HMI Screen Editor & logic programming software, GP-Pro EX:

Target VersionGP-Pro EX Ver 2.70.000 to Ver 3.01.203
How to confirm a versionClick on [Help(H)]→[Version Information(A)] to confirm
Programmable HMI:
Target ModelsAll models for GP4000M Series
RevisionPFXGM4201TADPV:05 RL:14  SV:7.0 or later
PFXGM4301TADPV:05 RL:16  SV:7.0 or later
PFXGM4B01DPV:05 RL:7  SV:7.0 or later
How to check the revision numberRefer to this page.
How to confirm a versionOn the offline menu of the main unit.


Update to Latest GP-Pro EX
Update to the latest version (link is external)
Membership registration (free of charge) is required.


If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.