Notification to customers using SP5000 Series with a combination of Open Box and Advanced Display


Posted: May 22, 2017

Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on SP5000 series with a combination of Open Box and Advanced Display.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom Descriptions

The following symptoms might occur:

Symptom 1: When touching the top edge of the screen, the bottom edge is operated.
Symptom 2: When touching the left edge of the screen, the right edge is operated.

Affected Products

SP5000 Series Box module

Product SeriesSP5000 Series Open Box
Model NameSP-5B40
Model NumberPFXSP5B40

SP5000 Series Display module

Product SeriesSP5000 Series Advanced Display
Model NameSP-5600WA, SP-5500WA, SP-5400WA
Model NumberPFXSP5600WAD, PFXSP5500WAD, PFXSP5400WAD


Please download SP5000 Series Advanced Display Firmware Ver. 1.35 from the below link and run it on your unit. Affected firmware version, way to confirm the version and detailed update procedure are described in the download page as well.

* To download the module, free member registration is required.


If you have any inquiries, please contact our sales office in your region.