Important notice to customers using an UPS option for PS5000 Series

Posted: Jul. 4, 2016
Thank you very much for your continuous use of Pro-face products.
We will describe how to update and enable the software when using an UPS option of PS5000 Series below.
We will report it as described below.


When using the UPS option of PS5000 Series, the feature that safely shuts down the system after a power outage lasts for a certain period of time does not properly operate or it is hard to configure the settings to enable UPS. Please update the software to use the UPS option of PS5000 Series.

Products and Versions Affected

Industrial PC (IPC):
Product Series PS5000 Series
Product Model Modular Type
BOX Type
Software Revision SV 1.0/2.0
Option PS5000 Series UPS Module
Product Model PFXZPBEUUPB2


Update "System Monitoring Agent".

<How to update>
1. Uninstall the already installed "System Monitoring Agent".
2. Execute the downloaded "SA30AgentSetup_Pro-face.exe".

● Download the update tool in the following :
System Monitoring Agent Update Tool (UPS Module supported)

● Download the update procedure (PDF) in the following:
→ System monitoring Agent update procedure for UPS


If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.