Notification to customers that are using FP5000 Series

Posted: Mar. 25, 2016
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on FP5000 Series.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When using the calibration function of FP5000 Series in the following environment, a touch operation does not work correctly.

Environment FP5000 Series
Operating System of Host PC Windows XP
Display Method Portrait Display
(Rotated a screen to 90 or 270 degrees)

Applicable products

FP5000 Series:

Product Series FP5000 Series
Product Model PFXFP5700TPD
PFXFP5600TPD

Measures

Download and install the updated touch panel driver (Ver. 1.0.1.0) for FP5000 Series.
Please refer the following download page about the detailed instructions.

FP5000 Touch Panel Driver

To download the module, free member registration for "Otasuke Pro!" is required.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.