Important Notification to customers that are using SP5000 Series Power Box (SP-5B10)

Posted: Jul. 31, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on SP5000 Series Power Box (SP-5B10).
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

On rare occasions for SP5000 Series Power Box (SP-5B10), the red and green LED lamps on the front panel of SP5000 Series, flash alternately, and then SP5000 Series unit freezes, or a system error occurs. This symptom appears in the following conditions.

  • When a SP5000 unit is used without turning power ON and OFF of the unit after a project file is transferred to the SP5000 unit with a USB transfer cable.
  • When a LAN connector is connected, and the connection to the network is establishing. (The LED lamp of LAN is flashing.)

Applicable products

Screen Editor [GP-Pro EX]:

Product Model PFXEXEDV40
Target Version GP-Pro EX Ver. 4.00.000 to Ver. 4.03.200
How to confirm the version [Help(H)] → [Version Information(A)]

Smart Portal:

Series SP5000 Series
Target SP-5B10


Download and install the following module. And then transfer a project file to a SP5000 Series unit.

GP-Pro EX Update Module (Ver. 4.03.300 or later)

To download the module, free member registration for "Otasuke Pro!" is required.


If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.