Important Notification to customers that are using the FP5000 Series

Posted: Jul. 1, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on FP5000 Series.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When FP5000 Series operates continuously with host pc (around 5 days *1), "lack of virtual memory" error is displayed on screen. And then the performance of host pc will become lower.

*1 The time that this behavior occurs may vary according to memory capacity and customer usage.

Applicable products

FP5000 Series:

Product Series FP5000 Series
Product Model PFXFP5700TPD
PFXFP5600TPD

Measures

Updated utility of FP5000 (Ver. 1.00.0009) is provided from this homepage. Download and install the following module. Please refer the link regarding detail instructions.

FP5000 Utility (English)
FP5000 Utility (Japanese)

To download the module, free member registration for "Otasuke Pro!" is required.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.