Important Notification to customers that are using Pro-face Remote HMI with an asynchronous mode

Posted: Jun. 8, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on Pro-face Remote HMI.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When Pro-face Remote HMI is used with asynchronous, the screen of GP is changed rarely by the following condition and operation.
 
Case1: The switching language of text table feature is used. And the screen change operation of client is conducted.
Case2: The touch operation of the screen change switch on client is conducted frequent in a short period.

Applicable combination of products

Screen Editor [GP-Pro EX]:
Product Model PFXEXEDV30 to PFXEXEDV40
Target Version GP-Pro EX Ver. 3.10.000 to Ver. 4.03.200
How to confirm the version [Help(H)] → [Version Information(A)]

Measures

Please contact our sales office in your region regarding detail of measure. See "Inquiry" below.

Update module of GP-Pro EX will be released as a next version.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.