Important Notification to customers that are using SP5000 Open Box (SP-5B40)

Posted: Jun. 8, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on SP5000 Open Box (SP-5B40).
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When the password feature is used on launcher of SP5000 Open Box (SP-5B40), the password feature rarely works. It, however, has no affect on the SP5000 unit's operation.

Applicable combination of products

Smart Portal:
Series SP5000 Series
Target Model SP-5B40
Target Version PV: Any, RL: Any, SV: 4.0 or less
How to confirm your target version: The software version (SV) can be identified on the product label.

Measures

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.