Important Notification to customers that are using GP-Pro EX Ver. 3.60 or later.

Posted: Feb. 16, 2015
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on GP-Pro EX Ver. 3.60 or later
The symptom and corrective measures for this problem are indicated below
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When customer copied the alarm message that were created by other application (e.g. Excel) with blank line (cell) on alarm setting of GP-Pro EX Ver. 3.60 or later, GP-Pro EX is closed forcibly by editing any copied message.

Applicable combination of products

Editor [GP-Pro EX]:

Product model PFXEXEDV30 to PFXEXEDV40
Target Version GP-Pro EX Ver. 3.60.000 to Ver. 4.03.000
How to confirm the version [Help (H)] → [Version Information (A)]


When create the alarm message by other application (e.g. Excel), please avoid to create blank line (cell).
Download and install the following module.

GP-Pro EX Update Module (Ver. 4.03.100 or later)

To download the module, free member registration for “Otasuke Pro!” is required.


If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.