Important Notification to customers who use PS4600 Series

Posted: Aug. 8, 2014
Thank you very much for your continuous use of Pro-face products.
We have confirmed the following symptoms on PS4600 series.
We will report this issue as described below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When product state is low power consumption and this condition is kept a couple of months, the power of product does not turn on in due to firmware problem. In the following case, the frequency of occurrence is high.
  • The product is kept to work stable a couple of months without HDD and the expansion board.

Applicable Products

Product Series Model No. Product Target
PS4600 Series PFXPx16xxxxxxxxxxx Shipped before June 2014

* When the ship date is unknown, please contact our sales office in your region with the serial numbers of your PS4600 unit.
For contact information, please refer to the "Inquiry" page.

Measures

Improved firmware is provided from this homepage. Then could you update the firmware.
Update module for MTCX firmware for PS4600 Series
Please click here regarding detail instructions.

To download the module, free member registration for “Otasuke Pro!” is required.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.