Important Notification of touch issue for GP3600/GP3500 Series

Posted: Jul. 31, 2014
Thank you very much for your continuous use of Pro-face products.
We have confirmed touch issue for GP3500 Series and GP3600 Series.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

When a screen is touched, it may not react.

Applicable Models

Model No. Objective DATE Cord
AGP3600-T1-AF-FN1M
AGP3600-T1-AF
AGP3600-T1-AF-M
AGP3600-T1-D24
AGP3600-T1-D24-CA1M
AGP3600-T1-D24-FN1M
AGP3600-T1-D24-M
AGP3650-T1-AF
AGP3650-T1-AF-M
09/13(produced in Sep 2013)
AGP3500-T1-AF
AGP3500-T1-AF-D81K
AGP3500-T1-AF-FN1M
AGP3500-T1-D24
AGP3500-T1-D24-CA1M
AGP3500-T1-D24-D81K
AGP3500-T1-D24-FN1M
AGP3500-T1-D24-M
AGP3550-T1-AF-M

Objective Models And DATE Cord List

The DATE code can be determined by the identification label that are placed on the main unit. In the following example, "DATE 01/04" means "produced in January 2004".
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Measures

Please send back to our repair center for exchange parts.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.