Notification of automatic time and date adjustment for GP4000 Series

Last Updated: Jun. 3, 2014
Posted: Mar. 3, 2014

 

Thank you very much for your continuous use of Pro-face products.
We have confirmed that the following symptom occurs in some models of GP-Pro EX.
The symptom and corrective measures for this problem are indicated below.
We sincerely apologize for any inconvenience this may cause you.

Symptom descriptions

During of a GP unit's operation, an unusual time/date, "2000/00/00 00:00:00", is displayed.

Applicable combination of products

The followings are applicable products

Applicable models of Graphic Operator Interfaces:

Series GP4000 Series
Applicable models All models (Except for GP4100 and GP4000M Series)

Applicable product of Screen Editor Software:

Applicable version GP-Pro EX Ver. 3.00.000 to Ver. 3.60.000
Product model PFXEXEDV30 to PFXEXEDV35
How to check the version [Help (H)] → [About this program (A)]

Measures

Please correct time and date manually.
When error occurs, reboot a GP unit or reset time setting.
A repair program download and install the following module.

→ GP-Pro EX Update Module (Ver. 3.60.000 or later)

To download the module, free member registration for “Otasuke Pro!” is required. Click here to register.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Contact Us" page.