Important notice to customers using PFXGP4301TADWx

Posted: Nov. 8, 2012
Thank you very much for your continuous use of Pro-face products.
Digital Electronics Corporation has confirmed that the following behavior may occur on PFXGP4301TADWx products.
Information about the symptoms, applicable models and response measures are shown below.
We sincerely apologize for any inconvenience this may have caused.

Symptom

During the period between power-on and start-up, a PFXGP4301TADWx unit may reboot itself repeatedly.
After this condition continues for a while, the unit's behavior becomes stable.
  * This problem does not occur during normal operation of the unit.

Applicable Products

Model No. Rev.
PFXGP4301TADW No Rev (Does not apply to "Rev. A" or higher.)
PFXGP4301TADWC

Measures

Pro-face will offer measure to correct this condition at our plants.
The symptom tends to occur depending on variation of the components in the products.
The remedial measures are provided with no cost until October 31, 2014.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.