# Troubleshooting Procedures

The following list of problems and associated solutions covers a representative set of problems that you might encounter while using the Boot Agent. If you are experiencing a problem that is not listed in this section, contact Intel® Customer Support either by telephone or over the World Wide Web.

#### After booting, my computer experiences problems

After the Boot Agent product has finished its sole task (remote booting), it no longer has any effect on the client computer operation. Thus, any issues that arise after the boot process is complete are most likely not related to the Boot Agent product.

If you are having problems with the local (client) or network operating system, contact the operating system manufacturer for assistance. If you are having problems with some application program, contact the application manufacturer for assistance. If you are having problems with any of your computer's hardware or with the BIOS, contact your computer system manufacturer for assistance.

#### Cannot change boot order

If you are accustomed to redefining your computer's boot order using the motherboard BIOS setup program, the default settings of the Boot Agent setup program can override that setup. To change the boot sequence, you must first override the Boot Agent setup program defaults. To start the Boot Agent configuration setup program, press Ctrl+S during the time the initialization message appears. A configuration setup menu appears allowing you to set configuration values for the Boot Agent. If you do not press Ctrl+S, the Boot Agent software proceeds with the boot process, eventually bringing up the operating system. To change your computer's boot order setting, see Configuring the Boot Agent in a Pre-boot PXE or RPL Environment.

#### Flash device wrong size

This can occur as an error message when using IBAUtil. The full version of Boot Agent software cannot be loaded into a flash ROM device smaller than 64 KB. If a 32 KB (or smaller) flash ROM device is detected in the adapter, the flash update software returns this message. Assuming the device is socketed, remove the "too small" device and install a blank 64 KB (or larger) flash ROM device. See Installing Flash ROM Upgrades for more information.

#### My computer does not complete POST

If your computer fails to boot with an adapter installed, but does boot when you remove the adapter, try moving the adapter to another computer and using IBAUtil to disable the flash chip.

If this does not work, the problem may be occurring before the Boot Agent software even begins operating. In this case, there may be a BIOS problem with your computer. Contact your computer manufacturer's customer support group for help in correcting your problem.

#### Not getting a prompt to go to Boot Agent setup program

This is actually a feature of the Boot Agent product. As part of the Boot Agent's Configuration Setup Program, two of the options, Show Setup Prompt and Setup Wait Time, allow the boot process to proceed after POST without interruption by the Ctrl+S prompt as follows:

>     Press Ctrl+S to enter the Setup Menu.

If the Show Setup Prompt has previously been set to Disabled and/or if the Setup Menu Wait Time option is set to zero seconds, the prompt does not display after POST. However, even though you are not prompted to press Ctrl+S, you can still enter the Configuration Setup Menu to customize configuration settings as follows:

Repeatedly press Ctrl+S immediately after POST until the Configuration Setup Menu appears.

| NOTE: If the Configuration Setup Menu does not appear after repeated pressings of Ctrl+S, you were likely not fast enough. In this case, reboot and try again.

While in the Configuration Setup Menu, you can restore the prompt message as follows:

- If Show Setup Prompt has been set to Disabled, change it to Enabled.
  --and/or--

- If Setup Menu Wait Time is set to zero seconds, change it to any of the wait time values that exceed zero seconds. See the list of possible Set Menu Wait Time values shown in the Boot Agent Configuration Settings table.

#### There are configuration/operation problems with the boot process

If your PXE client receives a DHCP address, but then fails to boot, you know the PXE client is working correctly. Check your network or PXE server configuration to troubleshoot the problem. Contact Intel Customer Support if you need further assistance.

## Diagnostics Information for Pre-boot PXE or RPL Environments

Anytime the configuration setup menu is displayed (see Configuring the Boot Agent in a Pre-boot PXE or RPL Environment), you may press the D key to display diagnostics information on the screen. The information displayed appears similar to that shown in the lower half of the screen image below. This information can be helpful during interaction with Intel Customer Support personnel or your IT team members. Once you press the D key, the information displayed remains until you reboot your computer.

| NOTE: Actual diagnostics information may vary, depending upon the adapter(s) installed in your computer.

Diagnostics information may include the following items:

#### Item | #### Description
PWA Number | The Printed Wire Assembly number of the device as stored in the EEPROM.
MAC Address | The individual address of the device as stored in the EEPROM.
I/O | The I/O address for PCI access determined by the software. On cards without an I/O address, all zeroes are displayed.
Memory | The memory map PCI access address determined by the software.
Slot | The slot number reported by the BIOS. NOTE: The number displayed is the BIOS version of the PCI slot number. Therefore, actual positions of NICs within slots may not be displayed as expected. Slots are not always enumerated in an obvious manner, and this will only report what is indicated by the BIOS.

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