# Troubleshooting

IMPORTANT Use the CD-ROM supplied in your Intel PRO/Wireless 5000 LAN Adapter package to install drivers and other software for your adapter. Installation instructions can be found in the printed Quick Installation Guide supplied with the product, or in the online User's Guide on the product CD-ROM. Access the online User's Guide using the Autorun menu that displays when you insert the CD-ROM. Updated drivers and installation instructions can be obtained from the Intel website.

Except for the lack of a wired network connection, the Intel® PRO/Wireless 5000 LAN Adapter is just like any mobile network adapter. The troubleshooting techniques that apply to mobile network adapters in general also apply to the Intel® PRO/Wireless 5000 LAN Adapter.

For an adapter to communicate with an access point:

- The Network Name (SSID) of the adapter and access point must match.
- If the WEP encryption option is enabled on the access point, the adapter must support this option and the adapter and access point must use the same encryption keys.

### Windows 98 and Me Troubleshooting Tips

For additional troubleshooting information on Windows 98SE, click here.

Use the tools provided by Windows 98 and LAN analyzers (FTP Software NETXRAY, Novell LAN analyzer) to diagnose problems. Some common problems exhibited when the Intel® PRO/Wireless 5000 LAN Adapter has not been properly installed include:

- Windows 98/Me does not recognize the Intel® PRO/Wireless 5000 LAN Adapter when installed.

> Verify that Windows 98/Me PC Card support is installed.

> Verify the computer has a Plug and Play BIOS.

- The driver fails to load.

> A resource conflict could exist. Use the Device Manager to resolve resource conflicts. Select the System applet from the Control Panel . Select the Device Manager tab.

- The workstation cannot associate to the Intel® PRO/Wireless 5000 LAN Access Point.

> Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel® PRO/Wireless 5000 LAN Adapter Quick Installation Guide for details on how to configure the WLAN access point and adapter.

- Degraded performance from the Intel® PRO/Wireless 5000 LAN Adapter is detected.

> Verify that the adapter is firmly seated in a PC Card slot.

> Verify that the protruding end containing the adapter antenna is not damaged.

> Associate the adapter with a different access point.

- Network drive mappings disappear when the laptop suspends or the adapter is removed then reinserted. Windows 98/Me does not restore NetWare network drive mappings under these conditions.

> Log out and log in again, or restart the machine to restore the connections.

- Non-functioning adapter LEDs.

> Verify that the adapter Network Name (SSID) matches the Network Name of the access point.

### Windows 2000 and XP Troubleshooting Tips

To diagnose problems, use the tools provided by Windows 2000.

- The workstation cannot associate to the Intel® PRO/Wireless 5000 LAN Access Point.

> Verify the adapter Network Name (SSID) matches the Network Name of the access point. Refer to the Intel® PRO/Wireless 5000 LAN Adapter Quick Installation Guide for details on how to configure the WLAN access point and adapter.

- Degraded performance from the Intel® PRO/Wireless 5000 LAN Adapter is detected.

> Verify that the adapter is firmly seated in a PC Card slot.

> Verify that the protruding end containing the adapter antenna is not damaged.

- Non-functioning adapter LED.

> Verify that the adapter SSID matches the SSID of the access point.

### General Troubleshooting Guidelines

### Use the Latest Release of Your Intel Installation CD-ROM

If you have more than one Intel Installation CD-ROM for your Intel PRO/Wireless 5000 LAN products, always use the CD-ROM with the highest version number.

### Use the Latest Version of PROSet II

The Intel® PRO/Wireless LAN software (PROSet II) included in this release supports the following:

- Intel® PRO/Wireless 5000 LAN CardBus Adapter
- Intel® PRO/Wireless 2011/2011B LAN Adapter
- Intel® PRO/100 Adapters

Previous versions of PROSet II will NOT support the Intel® PRO/Wireless 5000 LAN CardBus Adapter. Please use the version of PROSet II that is included in this release.

Do Not Use the Intel® PRO/Wireless 5000 LAN CardBus Adapter with a PCI Carrier
The Intel® PRO/Wireless 5000 LAN CardBus Adapter is not compatible with a PCI Carrier. If you try to install this adapter in a PCI Carrier, it will not function, and could possibly damage the PCI Carrier.

### CardBus Installation in Windows* 98SE

In Windows 98SE, if certain conditions are true when a CardBus adapter is initially installed via a hot insertion, the laptop may hang on the first subsequent reboot. This condition has been verified with various CardBus adapters, not just the Intel® PRO/Wireless 5000 LAN CardBus Adapter. The problem will only occur when all of the following conditions exist:

- The laptop did not ship with 98SE - the 98SE installation is either an upgrade, or has been installed in place of the laptop factory image.
- Another network adapter has previously been installed.
- The new CardBus adapter is not recognized upon insertion, causing the new hardware dialog window to be displayed.
- A reboot prompt is displayed when installation is complete.

This condition only occurs during a hot insert installation. To avoid or resolve this problem, the following options can be used:

- Insert the adapter prior to powering up the system, and then install normally.
- If a hot insert installation is desired, select NO when prompted for reboot, and wait until the hourglass is no longer displayed before rebooting.

If the lockup condition has already occurred:

- Reboot without the adapter. Uninstall the adapter, reboot, then hot insert the adapter and install the drivers.
- Another method is to re-install the IP protocol and reboot. By doing a re-install of the protocol, the bindings are renewed properly and the problem is resolved.

For more detailed information about this issue, refer to Microsoft* Knowledge Base article KB#Q271367.

### Additional Sources of Information

Consult your computer and network documentation as needed. For the latest technical notes on PRO/100 Mobile adapters, see the Wireless Release Notes on the Intel CD.

See Intel Support Services for additional information.

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