Dear Customer,
Please follow our new Repair Process.
- Fill in and submit the Return Material Authorization (RMA) form below. You will receive the automatic notification of the receiving your request by your Local Pro-face office. Do not reply to that e-mail.
- Based on your request you will receive the Repair Service price quotation.
- In order to proceed further you will have to confirm your acceptance of the repair charges by replying that e-mail with quoted charges.
- After receiving your acceptance we will send you the unique RMA Number and our instruction how to send the goods.
Important: Do not send any goods to us without the confirmed RMA number.
NO Goods will be accepted at Pro-face Repair Center without our unique RMA number.
Pro-face issues the RMA number after receiving your Acceptance of the Repair Service Cost or your full payment of the Repair Service Cost (Prepayment customers will receive our Pro-forma invoice first. Payment of the full amount will become the Acceptance of the Repair Service Cost.)
Please also read the Important Information section.