Important notice to customers who have updated the version of Pro-Server EX to the version 1.37

Posted: 2019/05/13

Thank you very much for your continuous use of Pro-face products.
We confirmed the following symptom occurred when a GP series node (GP2000 series, GLC series, Factory Gateway) was specified on Pro-Server EX Ver. 1.37.000 (Model: PFXEXSDVV13).
We will report about this issue as described below.

Download and on-line update of Pro-Server EX Ver. 1.37.000 has been stopped.
We sincerely apologize for any inconvenience this may cause you.
We will try to further improve our products’ quality and appreciate your understanding and cooperation.

Symptom Descriptions

  1. When a project file with a GP series node specified is opened, a consistency error is displayed.
  2. The device addresses of the GP series node cannot be set in the symbol settings.

Target Products

Use with the product below.
Data Management Software “Pro-Server EX”:
Product Model: PFXEXSDVV13
Target Version: Pro-Server EX Ver. 1.37.000
How to check the version: Select [Help(H)] → [Version Information(A)] to check the version.

Solutions

Uninstall Pro-Server EX Ver. 1.37.000 and install Pro-Server EX Ver. 1.36.000.

*1Member registration (free) is required.

If a GP series node has not been registered, this symptom will not appear.

Inquiry

If you have any inquiries, please contact our sales office in your region.
For contact information, please refer to the "Inquiry" page.