T.2.5.1 Is external storage connected properly?
T.2.5.2 Is external storage formatted in NTFS format?
T.2.5.3 Is the memory loader tool saved properly onto external storage? (On upload)
T.2.5.4 Can you not start the memory loader?
T.2.5.5 Is backup data and memory loader tool saved properly onto external storage? (On download)
T.2.5.6 Password entry is required during operation. (Have you set a password?)