# Recovery Mode

## Overview

When a display unit fails to accept the project in a transfer operation, follow the steps below to enter recovery mode and transfer the project again. If a problem occurs during a project transfer operation, the system automatically enters recovery mode.

- For SP5000 Series Power Box, SP5000X Series, GP-4100 Series, ST6000 Series, and STM6000 Series
  Recovery via Touch

- For SP5000 Series Open Box (Windows 10 IoT Enterprise Model), IPC Series, and PC/AT
  Recovery via Application

Important:

- There are no security features included with recovery mode. For safely transferring project files, refer to the following.
  Cybersecurity

- Do not turn OFF the PC or display unit, nor disconnect the transfer cable during recovery.

## Recovery via Touch

Note:

- Display units with a projective capacitive (P-CAP) display do not support recovery via touch. P-CAP displays initialize the touch panel during startup. If you touch the touch panel while it is initializing, subsequent touches will not work.

- To use recovery via touch on a box module, a display module needs to be connected.

1. Turn on the display unit.
2. Touch and hold the bottom-left corner or bottom-right corner (within an 80 pixel area) of the display until a dialog box appears.

Note:

- When the project is set up in portrait mode, the corners of the touch areas for entering recovery mode are as follows:

- When display is rotated clockwise

- When display is rotated counter-clockwise

- For information on rotating display units, refer to [Orientation] in the following
  Target Settings.

The dialog box displays the question, "Do you want to enter recovery mode?"

3. Click [Yes] to enter recovery mode.
4. Transfer the project. Depending on your transfer method, the following setup may be required.

- Transferring a Project Over an USB Cable
  Connect the USB cable and transfer the project. No set up is required in recovery mode.
- Transferring a Project Over Ethernet with IPsec
  Set up the following and transfer the project. For information about IPsec, refer to the following.
  Transferring a Project over Ethernet with IPsec

Setting | Description
[Ethernet Download] | [Enable]
[IPsec] | Touch [IPsec], select [Enable] and set the [Preshared Key].
[Ethernet] | Displays the [IP Address], [Subnet Mask], and [Default Gateway]. If you are using a model where these settings are not visible, touch [Ethernet] to view.

- Transferring a Project with the File System
  Insert the external storage with the project downloaded to it, and touch either [SD] or [USB].

- Transferring a Project Over Ethernet
  Set up the following and transfer the project.

Setting | Description
[Ethernet Download] | [Enable]
[IPsec] | Touch [IPsec], select [Disable].
[Ethernet] | Displays the [IP Address], [Subnet Mask], and [Default Gateway]. If you are using a model where these settings are not visible, touch [Ethernet] to view.

## Recovery via Application

You can use the following recovery method on SP5000 Series Open Box, IPC Series, and PC/AT display units.

Important: Exit other applications before performing recovery. If project transfer fails during recovery, the operating system will restart without confirmation.

1. If BLUE Runtime is running, exit the application.
2. From the Windows Start menu, start [BLUE Runtime Recovery Mode].

   Note:

   - When the User Account Control dialog box for running TransferService.exe as an administrator is displayed, click [Yes].
   - If [BLUE Runtime Recovery Mode] is not available in the Start menu, from the folder below right-click TransferService.exe and from the shortcut menu select [Run as administrator], to run the application with administrator rights. Close the folder after BLUE Runtime Recovery Mode starts up. If you run transfer while the folder is open, an error will occur.

   C:\Program Files\Pro-face\BLUE Runtime\RTPrimaryBoot\TransferService.exe

3. Transfer the project. Depending on your transfer method, the following setup may be required.

- Transferring a Project with the File System
  Click [File System]. In the dialog box that appears, select the file for the file system download operation and click [Download the selected BML file].
- Transferring a Project Over Ethernet
  Set [Ethernet Download] to [Enable] and transfer the project.